Frequently Asked Questions
My goal is to provide the highest-quality medical care and service, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. I strive to provide excellence in internal medicine care that is both compassionate and truly patient-focused. From the moment you enter my office, I want you to be completely satisfied with every aspect of your care.
I have intentionally limited the size of my practice in order to devote more time to each patient’s care and individual needs. I also offer patients certain non-covered amenities and benefits designed to personalize and enhance their health care experience. Patients will have little or no office waiting room time, and appointments will start promptly. This practice model also enables me to schedule longer patient appointments (approximately 30 minutes for routine appointments and approximately 60 minutes for the Comprehensive Annual Health Assessment) that they, or I, feel they need. If an issue requires extra time for evaluation or discussion, I will accommodate patients to the best of my ability. Also, you will be able to contact me on my personal patient-dedicated cell phone and email, making it easier than ever to communicate.
Please see the Highlights & Details document for a complete list of amenities and benefits provided to my concierge patients and families. Your annual fee pays for those non-clinical, non-covered services. Professional services that are covered by Medicare or a commercial insurance plan will be billed separately, and you will continue to be responsible for any applicable co-pays or deductibles relating to those services.
My office is located at 680 N. Lake Shore Dr., Suite 118, Chicago IL 60611.
I am affiliated with Northwestern Memorial Hospital.
My goal is to be available to my patients 24 hours a day, 7 days a week. However, there will be occasions when I am out of town or otherwise unavailable. In these situations, one of my trusted colleagues will serve as my covering physician.
Yes. Your annual fee only pays for the non-clinical, non-covered amenities and benefits that are described in the Highlights & Details document. Neither the fee nor the amenities take the place of general health insurance coverage. You are advised to continue your Medicare or other health insurance program coverage.
I intend to be an in-network provider for most major PPO insurance plans and will bill your insurance directly for professional services that are covered by those plans. (Professional services are not covered by your annual fee.) If the terms of your insurance plan require a co-pay, I am obligated to request payment at the time of service. Even if I am not a provider for your insurance plan, I will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. Those services will likely be covered by your insurance plan.
The annual fee is not reimbursable by your insurance plan.
Yes. My office will file your claims with Medicare as well as with your supplemental insurer on your behalf, as required by law. Office visit fees that are not reimbursed by insurance will be the responsibility of the patient.
No. The annual fee only includes services and benefits described in the Highlights & Details document that are not covered by Medicare (or any other payer) and that will not be paid for or reimbursed by Medicare.
In some instances, the annual fee, or part of the fee, may be payable through your HSA. You are advised to consult with your HSA or FSA plan administrator, employer, HR representative or tax adviser to clarify qualification in your particular circumstance.
Your annual fee may be paid in full by check to: ArtMedica, Ltd., or may be paid annually or semiannually by credit card. If you opt to pay by credit card, the first payment will be charged to the credit card you indicate on your Membership Agreement form upon receipt of your executed enrollment form. The remaining balance of your annual membership/enrollment fee (if any) will be charged automatically to credit card in installments after your start date, accordingly. Until we hear otherwise, payments will be processed continually.
Your annual fee pays for membership in the practice and for many other non-covered benefits. All medical procedures and services, whether performed in my office or by other providers or health care facilities, will be billed by the performing physician and/or entity.
Yes. Paying your annual fee allows you to be a member of my practice and to be in touch with me whether you are sick or well. I strongly encourage you to utilize the benefits offered, regardless of your state of health, to proactively safeguard your well-being.
Your membership agreement can be terminated upon 30 days’ written notice to me/my practice. If you move and wish to secure a new physician, the annual fee will be refunded on a prorated basis. Your records will be sent to your new physician upon receipt of a signed release from you authorizing/directing me/my practice to send the records to your new physician. This release of records is required by law.
Please know that you can contact me at any time. However, if you have a life-threatening emergency, call 911 immediately. You can then call me or ask the hospital personnel to contact me so I may assist in your care. If you have a non-urgent problem, feel free to contact me first.
If the problem is minor, call me first. However, if you have a life-threatening emergency, call 911 immediately – then you can call me. With the exception of controlled substances, I will seek to accommodate your prescription requests if state/ local law allows. If you seek care at an emergency room or urgent care center out of my area, you should feel free to ask the doctor seeing you to call me for coordination of your care. I will be readily available for phone consultation with you and/or other health care personnel. If you should require hospitalization while away, at your request, I will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.
Should you desire, I am available to help you decide which specialist to see and to coordinate such consultations. This will ensure the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.
Call our Patient Information Line at (312) 530-9460 to be connected with Specialdocs Consultants, LLC, the outstanding company long respected for its expertise in membership medicine, who assists with the membership aspect of my practice. They can help answer your questions related to enrollment, membership billing and renewals.